ESSENTIAL TELEPHONING IN ENGLISH Teachers Book

Essential Telephoning in English is a short skills course for adult learners of Business and general English.
The course consists of 11 core units covering a wide range of communication skills: answering the telephone, beginning and ending a call, taking messages, dealing with problems, making appointments and communicating information. There are three consolidation units and an end-of-course review unit to enable learners to check progress.
The course is designed primarily for use in class but is also suitable for self-study.